Joya99 believes your personal data belongs to you. On this page, we explain with full transparency — what data we collect, why we collect it, and how we keep it secure.
Our Privacy Commitment
Privacy Inquiries:
This Privacy Policy ("Policy") Joya99 Gaming Limited ("Company", "we") operated by joya99.ws Describes how personal information is collected, processed, stored, and protected for users of the website and mobile application (the "Platform").
By using the Joya99 platform, you are considered to have read and agreed to this Privacy Policy. We adhere to GDPR and international data protection standards.
Our Core Commitments: joya99 never sells your personal data to third parties. Your data is used solely to improve our services and meet legal obligations.
This Policy covers: what data is collected, how it is collected, why it is used, who it may be shared with, how it is kept secure, and what rights you have.
Transaction confirmation data may be received from payment providers (Mobile Pay, Nagad, bank) and identity verification data from KYC verification agencies.
| Data Type | Source | Mandatory? | Purpose |
|---|---|---|---|
| Name & Date of Birth | Registration Form | Yes | Identity verification |
| Email & mobile | Registration Form | Yes | Communication & OTP |
| NID / Passport | KYC Upload | On Withdrawal | Legal Obligations |
| IP Address | Automatic | Yes | Fraud prevention |
| Gaming history | Platform Operations | Yes | Service Operations |
| Cookie Data | Browser | Partial | Experience improvement |
When you Joya99register on, make a deposit/withdrawal, contact support, or complete KYC verification, you are providing that information directly.
When you access the platform, the following technologies automatically collect information:
Please Note: joya99 never accesses your device's microphone, camera, or contact list without permission.
Joya99 uses your data solely for the specific purposes listed below — nothing more:
To verify registration, manage the login process, enable password resets, and maintain account security.
To personalize your gaming experience, suggest games you may enjoy, and improve the overall quality of the platform.
To process deposits and withdrawals securely and to maintain transaction history.
To detect suspicious activity and protect your account from unauthorized access.
To comply with anti-money laundering laws, KYC regulations, and licensing authority requirements.
To answer your questions and concerns, resolve complaints, and send you relevant information.
Joya99 never sells your personal data. However, limited data may be shared in specific circumstances:
Joya99 will never sell your data Marketing companies, brokers, advertisers, or data brokers never sold or shared. This is our absolute commitment.
Some technical infrastructure may be hosted in other countries. In such cases, adequate protection is ensured in compliance with GDPR and international data protection standards.
Cookies are small text files stored in your browser. joya99 uses cookies to make your experience smoother and more personalized.
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Essential Cookies | Login Session & Security | Cleared at end of session | |
| Functional Cookies | Remembering Language & Preferences | 30 Days | |
| Analytics Cookies | Page visit statistics | 1 Year | |
| Performance Cookies | Platform performance improvement | 6 Months | |
| Marketing Cookies | Relevant Offers | 90 Days |
Optional cookies can be disabled at any time from your browser settings. However, disabling essential cookies may affect the platform's functionality.
Joya99 uses industry-leading technology to protect your data. Multiple layers of security work together:
256-bit SSL Encryption: All communication between your browser and our servers is encrypted — the same level of security as a bank.
Two-Factor Authentication (2FA): OTP verification at login prevents unauthorized access to your account.
Real-Time Fraud Detection: Our AI-powered system detects suspicious activity in real time.
Data Masking: Sensitive data (such as card numbers) is stored on our servers in masked form.
Only trained and authorized staff can access your data for specific purposes. Every access is logged and regularly audited.
Your Responsibilities: Use a strong password, avoid clicking on suspicious emails, and notify us immediately if you notice any unusual activity on your account.
Under GDPR and international privacy laws, you have the following rights. Joya99 fully respects these rights:
You can find out at any time what information we hold about you. A full copy of your data will be provided upon request.
You can correct any inaccurate or outdated information. Update it via Account Settings or by contacting support.
Upon account closure, all data beyond legal retention requirements will be deleted within the specified timeframe.
You can object to the use of your data for specific purposes, such as opting out of marketing emails.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
You can receive your data in a machine-readable format (JSON/CSV) that can be used on other platforms.
To exercise any of the rights listed above privacy@joya99.ws. We will respond within 30 days.
Joya99 does not retain your data longer than necessary. Retention periods vary by data type:
Once the retention period expires, data is securely deleted or fully anonymized.
Joya99's services are fully For users aged 18 and above only. We do not knowingly collect data from any child.
If a minor registers on the platform and this comes to our attention, the account will be immediately suspended and all associated data will be deleted.
If you believe a minor is using Joya99, please contact us immediately.
Due to business needs, changes in law, or technological advancements Joya99 This policy may be updated.
For significant changes, we will notify you at least 14 days in advance via email or platform notification. Continued use of the Platform after any changes takes effect will be considered acceptance of the updated policy.
The date of the latest update will always be shown at the top of this page.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection team:
We aim to respond to all privacy-related requests within 30 business days.
Related Pages: Terms & Conditions | Responsible gaming
From technology to policy — protecting your privacy at every level is our responsibility.
Every data transfer is protected with 256-bit SSL encryption — the same standard used by the world's leading banks. Your data cannot be intercepted in transit.
OTP verification at login ensures that only you can access your account. Even if your password is compromised, your account stays protected.
Our AI-powered system monitors suspicious activity around the clock. You will be notified immediately if any unusual login attempts or transactions are detected.
Since its founding, joya99 has never sold user data to any third party — not even once. This is a core part of who we are.
We follow European GDPR standards — the world's strictest data protection law. Users in Bangladesh benefit from the same level of protection.
Joya99 has a dedicated Data Protection team that handles privacy and security requests exclusively — in Bengali, 24 hours a day.
Joya99 keeps your entertainment going with the highest standards of security and privacy. Join today and claim your 100% Welcome Bonus.